Version 1 February 2025
These General Terms and Conditions (later referred to as “T&Cs” or “Terms”) apply to the use of www.vidaxl.ca website, operated by vidaXL Marketplace LTD (later referred to as ”vidaXL”). vidaXL.ca., and our subsidiaries are referred to collectively in these Terms as "vidaXL," "vidaXL Websites," "We" or "Our." These Terms are provided in English and French with both versions having the same legal force.
You accept that the use of this website and any transaction made via the website, is subject to these Terms (as well as any other applicable terms. vidaXL advises that you read these T&Cs carefully and thoroughly and print a copy for future reference. By browsing, using, registering, with or completing any transaction via our website, you confirm that you have read, understood and agree to these T&Cs. You will refrain from using the website in the event you would disagree with any provisions herein. These Terms are subject to change at any time, with notice provided by vidaXL.
Contents
ARTICLE 2 – IDENTITY OF THE SELLER
ARTICLE 8 – DELEVERY AND CONTRACT PERFORMANCE
ARTICLE 9 – ORDER CANCELLATION AND NO RIGHT OF WITHDRAWAL
Article 10 – COMPLIANCE WITH AGREEMENT AND GUARANTEES
ARTICLE 12 – INTELLECTUAL PROPERTY
ARTICLE 13 – CONTACTING VIDAXL
ARTICLE 14 – APPLICABLE LAW AND COMPETENT JURISDICTION
In these terms and conditions, the following definitions apply:
|
Consumer |
The natural person who does not act in the exercise of a profession or business and who enters into a distance contract with vidaXL (hereinafter referred to as “buyer”);
|
|
Contract |
The purchase agreement between vidaXL and the Buyer for the purchase of goods after said purchase was confirmed by vidaXL as described in the present Terms and Conditions;
|
|
Day |
Monday, Tuesday, Wednesday, Thursday and Friday;
|
|
Distance contract |
An agreement in which, within the framework of a system organized by vidaXL for the distance sale of products, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
|
|
Offer |
Refers to the display of goods by vidaXL on vidaXL.ca;
|
|
Order |
Refers to request from a Buyer to purchase a product displayed on vidaXL.ca which orders are subject to vidaXL’s acceptance to have legal force;
|
|
Right of cancellation |
The option offered by vidaXL to the Buyer to cancel the purchase of articles purchased through the distance selling contract, the condition of which is explained on dedicated pages and parts;
|
|
Right of cancellation period |
The period within which vidaXL allows the buyer to withdraw from the contract;
|
|
Technique for distance communication |
Means that can be used for concluding an agreement, without the buyer and vidaXL meeting simultaneously in the same room; |
Name of entrepreneur: vidaXL
trading under the name(s): vidaXL Marketplace LTD
Registration Address and mail: 300-989 Granville Street, Vancouver BC V6Z 1L3, CANADA – No package returns will be accepted at this address.
Telephone number: please refer to this page.
E-mail address: please refer to this page.
3.1 These Terms apply to:
3.2 Prior to placing an order and concluding a contract, these Terms are made available to the Buyer on vidaXL.ca in a clear and comprehensible manner. The Buyer may download and store these Terms free of charge on a durable medium. Upon request, vidaXL may also provide the Terms by email or other digital means.
3.3 Where specific terms or conditions apply to a particular product or promotion (“Specific Conditions”), such Specific Conditions shall prevail only to the extent of any inconsistency with these Terms.
3.4 Nothing in these Terms or in any Specific Conditions excludes, limits, or waives any mandatory consumer rights granted under applicable federal or provincial laws of Canada. Any provision that conflicts with such mandatory law shall be deemed modified to the minimum extent necessary to comply with that law.
3.5 Any terms or conditions proposed by the Buyer that differ from or add to these Terms are expressly rejected and shall not apply unless expressly accepted in writing by vidaXL.
4.1 All product displays, descriptions, and prices shown on vidaXL.ca constitute an invitation to treat and do not constitute a binding offer. A binding contract is formed only in accordance with Article 5 upon confirmation of the order by vidaXL.
4.2 Where an offer is subject to a limited period of validity, availability, quantity restrictions, or specific conditions, this shall be expressly stated on the website or at checkout
4.3 vidaXL makes reasonable efforts to ensure that product descriptions, specifications, prices, and images are accurate and complete. However:
4.4 The Buyer is responsible for reviewing the full product description and specifications prior to placing an order. Minor variations in color, dimensions, materials, or finish that do not materially affect the intended use of the product shall not constitute non-conformity.
4.5 Each offer contains sufficient information to allow the Buyer to understand the principal characteristics of the product, the total price payable, and the main rights and obligations arising from acceptance of the offer, in accordance with applicable consumer protection laws
5.1 Any order placed by the Buyer through vidaXL.ca constitutes a proposal to purchase the selected product(s) under these Terms. Where an order includes multiple products, each product shall constitute a separate and independent proposal to purchase.
5.2 Prior to submitting an order, the Buyer is provided with the technical means to review, correct, or modify the order details, including delivery address, product selection, and quantity. The Buyer is responsible for verifying the accuracy of all information before final submission of the order.
5.3 The contract is concluded only when vidaXL expressly accepts the Buyer’s order by sending an order confirmation email. No agreement shall be deemed concluded prior to such confirmation.
5.4 Notwithstanding acceptance, vidaXL reserves the right to cancel an order, in whole or in part, in the event of:
5.5 In such cases, the Buyer shall be notified and any amounts paid will be refunded without undue delay.
5.6 vidaXL shall implement reasonable technical and organizational measures to ensure the security of electronic transactions and the protection of personal and payment data, in accordance with applicable laws and industry standards.
5.7 To the extent permitted by applicable law, vidaXL may carry out verification checks related to payment, identity, or fraud prevention. If such checks give rise to legitimate concerns regarding the execution of the order, vidaXL may refuse the order or subject it to additional verification requirements.
5.8 At the latest at the time of delivery, or by electronic means prior thereto, vidaXL will make available to the Buyer, in a clear and durable format:
6.1 All prices displayed on vidaXL.ca are shown in Canadian dollars (CAD) unless expressly stated otherwise.
6.2 vidaXL may change prices, discounts, and promotions at any time prior to the Buyer placing an order. Such changes shall not affect orders that have already been confirmed in accordance with Article 5.
6.3 The price payable by the Buyer for a product is the price displayed at checkout at the time the order is placed and submitted. The Buyer is provided with a summary of the order, including the total price payable, prior to completing the purchase.
6.4 Unless expressly stated otherwise, displayed prices do not include applicable taxes. All applicable federal, provincial, and local taxes will be calculated and clearly displayed in the shopping cart, at checkout, and in the order confirmation.
6.5vidaXL makes reasonable efforts to ensure that pricing and availability information is accurate and up to date. However, in the event of a manifest and obvious pricing error (including typographical or technical errors), vidaXL reserves the right to correct such error and to cancel the affected order prior to delivery. In such cases, the Buyer will be informed without undue delay and any amount paid will be refunded.
6.6 vidaXL complies with all applicable Canadian laws and regulations relating to price representation, promotions, and advertising.
7.1 Unless otherwise expressly stated, full payment of the purchase price is due at the time the Buyer places the order. The Buyer acknowledges that payment of an order does not constitute acceptance of the order by vidaXL. Acceptance occurs only in accordance with Article 5 upon issuance of an order confirmation.
7.2 The Buyer is responsible for ensuring that all payment information provided is accurate, complete, and up to date. The Buyer must immediately notify vidaXL of any errors or inaccuracies in the payment details provided.
7.3 The payment methods accepted by vidaXL are those made available on vidaXL.ca at the time of checkout. vidaXL reserves the right to modify available payment methods from time to time, subject to applicable law.
7.4 If payment authorization is refused, reversed, or subsequently invalidated, vidaXL reserves the right to suspend or cancel the order. In such cases, no contract shall be deemed concluded, or the contract may be terminated in accordance with Article 5, without prejudice to any refund of amounts actually received.
7.5 vidaXL shall not be responsible for any additional charges, fees, or costs imposed by the Buyer’s bank, card issuer, or payment service provider, including currency conversion fees or transaction fees.
8.1 Unless expressly stated otherwise, delivery costs are included in the total price paid by the Buyer at the time of placing the order.
8.2 vidaXL shall use commercially reasonable efforts to process and fulfill accepted orders promptly and in accordance with these Terms.
8.3 Products shall be delivered to the delivery address provided by the Buyer at the time of ordering. The delivery address must be located within Canada. Delivery may not be available in all regions of Canada, as indicated at checkout or on the relevant information pages. The Buyer is solely responsible for providing complete and accurate delivery information.
8.4 The Buyer shall ensure that the delivery location is accessible and that the Buyer or a designated representative is available to receive the delivery. vidaXL does not provide in-home delivery services. If delivery cannot be completed due to the Buyer’s failure to meet these requirements, additional delivery attempts or costs may be charged to the Buyer, where permitted by law.
8.5 Unless a different delivery period is expressly agreed, vidaXL shall deliver the products within 30 days from the date of order confirmation. If vidaXL is unable to deliver within this period, or if an order cannot be fulfilled in whole or in part, the Buyer shall be informed without undue delay.
8.6 In the event of non-delivery or material delay in delivery, the Buyer shall be entitled to cancel the affected order, in accordance with applicable law. Upon such cancellation, vidaXL shall refund all amounts paid in respect of the undelivered product(s) without undue delay.
8.7 The risk of loss of or damage to the products remains with vidaXL until the products are delivered to the Buyer or to a third party designated by the Buyer, other than the carrier, unless otherwise required by applicable law.
8.8 vidaXL shall not be liable for delivery delays caused by events beyond its reasonable control, including carrier disruptions, extreme weather, strikes, or other force majeure events, subject to applicable consumer protection laws.
9.1 No right to change your mind. Contracts concluded via the website are binding upon confirmation by vidaXL. Except where expressly required by applicable mandatory law, the Consumer does not have any right of withdrawal, return, or cancellation, including by not limited to cancellation for convenience, change of mind, ordering error, or no longer wanting the product.
9.2 Statutory cancellation rights preserved
9.2.1 Nothing in these Terms excludes, limits or waives any non-waivable rights of cancellation, refund, or remedy granted to Consumers under applicable federal or provincial consumer protection laws in Canada, including but not limited to rights arising in cases of:
9.2.2 Where such statutory rights apply, they shall apply only to the extent and under the conditions prescribed by law.
9.3 No discretionary cancellation entitled. Any request by the Consumer to cancel an order outside of the situations described in article 9.2 may, at vidaXL’s sole discretion, be considered as a gesture of goodwill. Such consideration:
9.4 The consumer’s rights in the event of delayed or failed delivery are governed exclusively by art. 8.5 and 8.6 of these terms and, where applicable, by mandatory law.
10.1 vidaXL warrants that, at the time of delivery, the products conform to the purchase contract, including the description provided at the time of sale, and comply with all applicable statutory warranties and consumer protection laws in force in Canada.
10.2 Subject to applicable law, if a product is found to be defective or non-conforming, the Buyer may be entitled to remedies such as repair, replacement, price reduction, or refund, depending on the nature of the defect and the circumstances. Where permitted by law, vidaXL reserves the right to propose the remedy that is reasonable and proportionate, taking into account the nature of the defect and the cost of the proposed remedy.
10.3 Except as required by applicable law, this Article does not provide any additional commercial warranty or guarantee beyond statutory implied warranties.
10.4 Any remedy under this Article may be refused or limited where the defect results from:
10.5 Nothing in these Terms limits or excludes any non-waivable consumer rights under applicable federal or provincial laws, including implied conditions and warranties relating to quality, fitness for purpose, and durability.
12.1 The content of the website www.vidaXL.ca is the property of vidaXL and its partners and is protected by Canadian laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.
12.2 The buyer or visitor shall refrain from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Seller.
13.1 Where applicable, the Buyer may submit any complaint by contacting the company using the following contact details:
by e-mail: [email protected],
by chat,
13.2 Upon receipt of a complaint by vidaXL, vidaXL will make every effort to respond within a reasonable time and in no event later than 14 days following receipt of said complaint.
13.3 In the event of a dispute between vidaXL and the Buyer, the Parties expressly undertake to seek an amicable solution before initiating any other procedure.
13.4 Complaints about the implementation of the agreement must be submitted fully and clearly described to vidaXL within a reasonable time after the Buyer has discovered the defects but no later than 2 months following the discovery.
14.1 The relationships between vidaXL and the Buyer are ruled by these terms and conditions, any other terms available on the website and are subject to the application of the laws of British Columbia. Where applicable, consumers may rely on more protective provincial law of residency of said consumer.
14.2 The competent jurisdiction shall be the Courts of Canada.
15.1 vidaXL reserves the right to make changes to these Terms and Conditions from time to time and will make the latest version available on vidaXL.ca.
15.2 Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, on the understanding that the provisions applicable to an order are the ones which were in force at the time of purchase by the Buyer.
15.3 The Buyer is entitled to request vidaXL to provide him with the applicable Terms and Conditions.
15.4 vidaXL reserves the right to temporarily or permanently stop providing the services and goods offered through the website. vidaXL cannot be held liable for discontinuing any service or good provided.
Version: 2026-07-07
Account: The account that the User must generate to be able to place orders, participate in Auctions and leave Reviews.
Third Party Seller(s): A third party that offers products to Users through the Website.
User: Any visitor to the Website.
Terms and Conditions of Use: These Terms and Conditions of Use for the websites of vidaXL.
Review: A review that can be left by the User of vidaXL, the Website and/or Third Party Seller(s).
Auctions: The Auctions that are held by vidaXL on the Website.
vidaXL: vidaXL Marketplace LTD,300-989 Granville Street, Vancouver BC V6Z 1L3, CANADA
Website: the website as actively found under the URL vidaxl.nl and any other website, URL or application dedicated by vidaXL.
These Terms and Conditions of Use are applicable to any use of the Website, including the use of the Account.
vidaXL reserve the right to amend these Terms and Conditions of Use from time to time. The amended Terms and Conditions of Use will be applicable as soon as they have been published on the Website. For that reason, it is advisable to check the Terms and Conditions of Use regularly.
To be able to place orders, participate in Auctions and leave reviews, it is necessary to generate an Account. The User can generate an Account by supplying the required information through the online form on the Website. This form can be found under the header “New customer?”.
To generate an Account the User must:
After the Account has been generated, the User will receive a confirmation email. As soon as the Account has been activated, the User can log in using his or her email address and the password chosen by him or her.
A certain email address can only be used once to generate an Account. An Account is strictly personal, not transferrable, and linked to the User who has generated the Account.
The User must ensure that the information he or she supplies regarding the Account and in any further communication with vidaXL is correct, complete and up to date. Any alteration in the personal data can be made by the User him or herself by logging onto the Account and processing the changes.
The User needs to keep the password confidential, and must take reasonable measures to prevent unauthorised third parties from gaining knowledge of and using the password and/or his or her Account.
The User is obliged to notify vidaXL immediately in the event of loss, theft or (suspected) abuse or unauthorised use of the password and/or the Account by a third party. Until such time that this notification is actually received by vidaXL, the User will be held accountable for any damages resulting from the abuse of the password and/or the Account.
If vidaXL ascertain or have reason to suspect that unauthorised third parties are using or able to use the User’s Account, vidaXL reserve the right to immediately block the Account in question, and recover any damages vidaXL may suffer as a result of this from the User, without vidaXl being held accountable for the damages suffered by the User.
The User guarantees that the information and data supplied by him or her is correct, complete and reliable. vidaXL reserve the right to check the correctness of the supplied information and data, and to remove the information and data of the User, should it be proven that it is incorrect or its correctness cannot be verified.
The User is not allowed to:
disrupt the operation of the Website or use software that could disrupt the operation of the Website;
initiate processes or allow them to continue, of which he or she can reasonably suspect that they restrict other internet users or adversely affect the use of the Website;
pose as another User.
The User is not allowed to replicate or make available (by means of deeplinking or otherwise) the Website or any part of it without having previously attained permission in writing from vidaXL.
The General Terms and Conditions of vidaXL and the Return Conditions of vidaXL are applicable to all orders from vidaXL placed through the Website. The User accepts these General Terms and Conditions and Return Conditions when generating an Account.
For orders from Third Party Sellers through the Website, the general terms and conditions and return conditions of the Third Party Seller(s) in question may be applicable. These can be found on on the Third Party Seller(s) company page. If the Third Party Seller(s) does not have any separate general terms and conditions and/or return conditions, the General Terms and Conditions and/or Return Conditions of vidaXL are applicable to the purchase agreement between the User and the Third Party Seller(s).
The Auction Conditions of vidaXL are applicable to participation in the Auctions held by vidaXL on the Website. The User accepts these Auction Conditions when generating an Account, or at least at such time that the User first participates in an Auction.
The User is not allowed to unfairly or improperly influence the bidding in any way.
After a purchase through the Website, the User may be prompted by or on behalf of vidaXL to assess vidaXL, the Website and/or Third Party Seller(s) by leaving a Review. vidaXL reserve the right –but not the obligation-to place a Review on the Website or publish it in any other way, including the name, place of residence and date of the review as supplied by the User.
In case the Reviews are collected by a third party on behalf of vidaXL, the general terms and conditions and/or terms and conditions of use of the party in question are applicable to the Reviews.
vidaXL reserve the right not to publish a Review or remove it from the website if the Third Part Seller can prove that the review in question is:
in contravention to the legislation or regulations in force;
in contravention to public order or decency;
a review of the product only;
is not pertaining to the Third Party Seller in question;
contains personal information of a third party;
contains a URL or advertising;
is fraudulent.
vidaXL reserve the right to refuse Users or terminate their account unilaterally if there is reason to, for instance in case of:
unauthorised use or abuse of the Website and/or the Account;
failure to adhere to these Terms and Conditions of Use or the Auction Conditions;
failure to adhere to agreements made between the User and vidaXL and/or Third Party Seller(s).
prolonged inactivity or non-use of the Account for an extended period of time.
In addition, vidaXL have the right to limit, deny or revoke certain possible usages or to temporarily block the Account from being used in cases as described under Article 8.1.
At all times, vidaXL reserve the right to stop making certain functionalities of the Website available or amend these.
The personal data supplied by the User to vidaXL, such as his or her name and address, telephone numbers and email addresses, are processed by vidaXL in files that are the property of vidaXL. This information will be used by vidaXL in order to manage Accounts and Auctions, process orders, delivery and invoicing and possible mediation in disputes between Users and Third Party Seller(s).
At all times, the User is able to access, alter or expand on his or her personal data by logging onto his or her account.
In principle, vidaXL will not supply personal data to third parties, unless this is required in order to execute an agreement with the User. vidaXL will for instance supply the User’s name and address, email address and telephone number to Third Party Seller(s), as far as this is required to execute a purchase agreement between the User and the Third party Seller(s). The communication between the User and Third party Seller(s) is handled through an email application of vidaXL’s. The communication is stored on vidaXl’s servers and can be accessed and used by vidaXL in order to:
assist the user and/or Third Party Seller(s) in case of questions and/or issues;
assess if the Third Party Seller(s) meets/has met the his or her requirements;
and analyse process improvements.
The Websites uses cookies. Cookies are for instance deployed to remember supplied log in data. In addition, third party cookies are deployed on the Website.
The User may set up his or her browser in such a way that it does not receive cookies during his or her visit to the Website. It may be possible in this case however, that the User cannot fully utilise all functionalities of the Website, or his or her access to parts of the Website and/or the Account is restricted.
vidaXL reserve the right to store data regarding the visitor’s behaviour on the Website (the IP address used, among other things) if suspicions arise that abuse and/or unauthorised use of the Website is conducted through the User’s account.
For more information on the way vidaXL use the Users’ personal data and deploy cookies on the Website, please refer to vidaXl’s privacy policy, as found on the Website.
Unless otherwise specified, all rights, including copyright and other intellectual property rights of the (information supplied on) the Website are reserved by vidaXL, in so far as they are not reserved by third parties/license holders that make the information available.
The User is allowed to consult (the information supplied on) the Website and make copies of it for personal use, for instance by printing or storing it. Any other use, for instance storing or reproducing (parts of) the Website on a separate internet website or the creation of connections, hyperlinks and deeplinks to (parts of) the Website, is not permitted without explicit written permission from vidaXL.
The information on the Website is partly supplied by third parties, such as Third Party Sellers and other Users (in the case of Reviews). vidaXL cannot be held responsible for any damage resulting from incorrect, incomplete or wrongful information supplied by third parties on the Website.
The Website may contain links to external internet pages. vidaXl cannot be held responsible for the use or content of webpages to which a link to the Website is featured, or which feature a link to the Website.
The User acknowledges that in case of orders with Third Party Seller(s), the purchase agreement is made between the User and the Third Party Seller(s), and that vidaXl neither are nor will be any party in this agreement.
As such, vidaXL is not obligated to verify or assess the quality, quantity or capacity of the products that are offered by Third Party Sellers on the Website and cannot be held responsible in any way for damages resulting from the fact that such information turns out to be to be incorrect, incomplete or wrongful.
Should vidaXL be liable for damages incurred regardless, this liability is limited to the purchase price of the product in question, as invoiced by the Third Party Seller to the User in any case.
The liability of vidaXL, of whatever nature it may be, is limited to the amount that vidaXl’s liability insurance recompenses in the case in question.
If one or more of the stipulations of these Terms and Conditions of Use may be or become no longer binding, invalid or inexecutable, the other stipulations will remain valid in full. In such a case, vidaXL will replace the stipulation in question with a new stipulation, to be determined by vidaXL and nearing the meaning of stipulation in question as much as possible.
To the use of the Website, the use of the Account and these Terms and Conditions, Dutch law is solely applicable.
Attachment(s)