At vidaXL, we are committed to ensuring that our website is accessible to everyone including individuals with disabilities.

We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard to ensure our digital services meet user needs and comply with the European Accessibility Act.

About our service

vidaXL offers an online platform for purchasing home & garden products. Our webshop is designed to deliver a seamless shopping experience, from browsing and product selection to checkout and account management. Furthermore, we provide continuous support through our agents and chatbot functionality.

Accessibility compliance

We have improved the accessibility by:

• Enhancing color contrast to meet AA/AAA standards as per WCAG
• Enlarging the target area for interactive elements to at least 44x44px, in line with AAA WCAG standards
• Improving our focus behavior and appearance for better navigation.
• Improving our error prevention and handling through clearer visual cues and optimized copy
• Making code-level improvements with proper HTML semantics and ARIA tags
• Adding descriptive alt tags to images throughout the webshop.
• Increasing our text sizes to a base of 16px according to the recommendations from WCAG. By base, we understand that all paragraphs or long copy is at least 16px, this ensuring proper scanability of the text.

Ongoing accessibility efforts

To maintain and further improve accessibility, we:

• Continuously monitor accessibility benchmarks to ensure ongoing compliance
• Improve our code-level accessibility tags over time in order to have accurate signifiers for our users and search engine crawlers
• Ensure internal design procedures that prioritize adhering to the accessibility requirements like target area, color contrast, and focus behavior.

We are aware that some areas could be improved, This includes making the shopping experience smoother and more intuitive, like improving how users browse products, manage their cart, and complete their purchase, so everything feels more personalized and effortless. We're also enhancing accessibility to ensure that everyone, regardless of ability, can navigate and enjoy our site with ease. In such cases we are actively working to implement accessible alternatives to improvements and will publish updates in future releases.

Processes to maintain accessibility

We have established internal processes to safeguard long-term accessibility, including:

• Ongoing monitoring and testing during development cycles
• Documentation of accessibility issues, fixes, and improvements
• A roadmap for future enhancements based on user feedback and accessibility audits
• A dedicated user experience design team that prioritizes visual accessibility, focusing on color contrast, tap areas, and text sizing.

Contact

We are committed to improving our accessibility continuously. If you face any challenges accessing our website or have suggestions for improvement, please contact us through:

- https://support.vidaxl.net/hc/en-ca/requests/new?ticket_form_id=24409481452561

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