Can I cancel my order?

Track your order

You can track your order anytime, with or without an account.

Track my order

You may request cancellation of your order if it has not yet been confirmed or dispatched. To cancel your order:

1. Log in to My Account > Order History > Order Details;
2. Click Cancel Product(s);
3. Select the product(s) you wish to cancel;
4. Confirm your selection and provide a reason for cancellation;
5. Submit your cancellation request.

If you do not have a vidaXL account, you can request cancellation via our chatbot or by contacting our customer service team:

Chat now

Contact Form (response: 1 business day)

Important : une fois qu’une commande a été confirmée ou expédiée, l’annulation n’est possible que lorsque la législation applicable le permet (par exemple, en cas de retard ou de non-livraison conformément aux articles 8.6 et 9.2 des conditions générales). Toute annulation en dehors des droits légaux est considérée comme un geste commercial, accordé à la seule discrétion de vidaXL.

Has your order been cancelled?

In some rare cases, we can’t deliver a product and need to cancel an order. The most common reasons are:

• The item is out of stock;
• Our seller could not confirm your order;
• Address information is unclear or incorrect.

Want to know more about orders at VidaXL? Read some of our related articles:

• Can I receive an invoice before I place my order?
• I didn't receive a confirmation email