What type of warranty do I have?

All products sold by vidaXL are covered by the minimum 2-year legal warranty as required by Canadian law. This warranty ensures that your product:

  • Conforms to its description;
  • Functions correctly and reliably;
  • Is complete and undamaged

Defective products may include items that are broken, incomplete, malfunctioning, or unusable as described. 

Your responsibilities:

  • Verify that the product is suitable for your intended use before purchasing.
  • Follow installation, use, and maintenance instructions provided by vidaXL.

Warranty exclusions:

  • Normal wear and tear;
  • Damage caused by accidents, negligence, or weather conditions;
  • Unauthorized repairs or modifications.

If your product is covered by the warranty, vidaXL will provide a suitable solution, which may include repair, replacement, or refund, in accordance with Articles 10.2–10.4 of the T&Cs.
For assistance, contact our customer service team to submit a warranty claim.

Contact Form (response: 1 business day)