Can I change the product I ordered for a different one?

Track your order

You can track your order anytime, with or without an account.

Track my order

We do not offer direct product exchanges. If you wish to receive a different product:

1. Submit a return request for the item you originally ordered. Ensure the product is in its original condition and packaging for a smooth return process.
2. Place a new order for the desired product.

This approach ensures that all items meet our quality standards and that you receive exactly what you want. If you need assistance with your return request or have questions about placing a new order, our customer service team is ready to help.

Want to know more about returns at vidaXL? Read some of our related articles:

• Can I buy spare parts?
• Can I cancel my order?
• Where can I find my invoice?